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Privacy Policy

This privacy policy details the treatment and use of the personal data of Users (as defined in the Terms and Conditions of Use) collected, at any time, through the Website (as is defined in the Terms and Conditions of Use). In other words, it describes how we collect and use information about you, with whom we share it, and how you can control your privacy settings. This information helps us build technology to show you information that may be most relevant to your interests.

Each time the User accesses this Website, she will be under the application of the current Privacy Policy, and she must periodically review that text to verify that she is satisfied with it.


What data do we collect?

Basically, when you visit our website as an anonymous user, we collect analytical data (which at no time is linked to personal data), in order to improve our content, orienting them as much as possible to the interests shown by users when browsing.
Regarding registered users on our website, when you confirm your subscription we try to collect the minimum information necessary to carry out our outreach campaigns, you can provide us with certain personal information:



-Phone number.

-Email address.

-Personal preferences.

-Payment card number.

-Purchase and order information.

-Demographic information.

-Answers to survey questions.

-Any other information you choose to provide.

We collect this information in various places on our website, such as when:

-Make the payment with your order online.

-By interacting with our mobile applications.

-By subscribing to email offers and mobile messaging offers.

-By participating in surveys.

-By participating in contests or sweepstakes.

-By interacting with program offers or special events.

We may also collect the information that you provide on our website from people you know. For example:

-Contact information of the gift recipient to process your gift orders.

-In the event that the User provides personal data of third parties, they are responsible for having informed and obtained their consent to be provided for the purposes detailed above.

Our Services may also give you the option to upload or share photos or videos of yourself and others.

We also collect information that does not reveal your specific identity, or that does not refer directly to you, such as:

-The information of the browser and the device.

-Information collected through cookies, pixel tags and other technologies.

-Demographic information and other non-identifying information provided by you.

 Regarding the information received through cookies, at any time you can modify or change the use of cookies through your browser. For more details about cookies, see our Cookies Policy.

The User guarantees that the personal data provided is true and accurate and undertakes to notify MADECOLOMBIA of any change or modification.

In the event that the User provides personal data of third parties, they are responsible for having informed and obtained their consent to be provided for the purposes detailed above.

Any loss or damage caused to the Website, to the person in charge of the file or to any third party, caused by the communication of erroneous, inaccurate or incomplete information in the registration forms, will be the sole responsibility of the user.


How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange a shipment or make a return, we imply that you agree to the collection and use for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will directly ask for your express consent, or we will give you the opportunity to refuse.

How can I withdraw my consent?

If after having accepted you change your mind, you can withdraw your consent for us to contact you, for the collection, use or disclosure of your information, at any time, by contacting us at

For what purpose do we collect this data?

 At MADECOLOMBIA we process your personal data to achieve the purposes detailed below:

-To verify the subscription and compliance by the User of the Web Policies or of those specific terms and conditions that govern the provision of special services to which the User can subscribe at any time.

-To provide the services for which the User has expressly registered or requested their subscription.

-To send communications about news, publications, promotions or commercial, by email or by any other equivalent electronic means of communication (newsletter, alerts and bulletins, among others). These contents may be accompanied by their own advertising or by third parties (depending on the User has established preferences at the time of subscription).

-To process information about the User’s browsing behaviors. They are collected through the use of cookies (see Cookies Policy) that the User has not deactivated, pixel tags and other tracking technologies to measure, improve our services, develop features and functionalities on our website.

-Use information about your computer or device to ensure that our website works correctly and is optimized for your computer or device.

-Use and share aggregated and anonymized information to better understand and serve our users. For example, we can compile statistics on the most visited sections or the age range of users to improve the content we serve.

-Manage any corporate operation that occurs within MADECOLOMBIA within the framework of any restructuring, sale, merger, joint venture, assignment, transfer or any other form of disposal of all or any part of MADECOLOMBIA’s activities, assets or securities , which may include, among others, the sale or transfer of assets such as the databases of the Website.

What are your rights in relation to the treatment we do of them? 

At any time you can choose to stop receiving email notifications. To do this, simply access your personal profile and modify or delete the data you consider, or contact us at For your protection, we may only implement requests with respect to personal information associated with the specific email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably possible.


We may disclose your personal information if required to do so by law or if it violates our Terms of Service.
MADECOLOMBIA will not transfer the personal data of the Users to any third party without a legal basis that legitimizes this treatment.

Third Party Services

For the measurement and auditing of the use of our Services, we use external providers that use Cookies to carry out such analytical studies of the use of MADECOLOMBIA.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


When you click on links in our store, you may be redirected away from our Website. We are not responsible for the privacy practices of other sites and we recommend that you read their privacy policies.


To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed.

IF you provide us with your credit card information, this information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are posted on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are learning what information we collect, how and under what circumstances, if any, we use and / or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners, so that we can continue to sell products to you.

Questions and Contact Information

If you want to: access, correct, amend or delete any personal information we have about you, file a complaint, or just want more information, contact our Privacy Compliance Officer

Navigation data

At any time you can modify or change the use of cookies through your browser. For more details about cookies, see our Cookies Policy.


Here is a list of cookies we use. We list them so you can choose if you want to choose to remove them or not.

_session_id, unique token, sessional,store information about your session (referrer, landing page, etc).

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.